Legal
Refund Policy
This policy explains what you can and cannot be charged for by Inception Group LLC, and how a refund works if a paid service exists.
1. The first consultation is free
It costs nothing. There is no card required, no trial that converts, no minimum, and no obligation to buy anything or to book anything afterwards. A consultation that ends with “you already have what you need” is a normal outcome. Since nothing is charged, there is nothing to refund.
2. Paid services
Where a paid service is offered, we tell you the full price and what is included before any payment is taken. You will never be charged for something you did not explicitly agree to.
3. Refund window
You may request a full refund of any paid service within 14 days of payment, provided the work has not already been delivered. Once recommendations have been delivered, a refund is at our discretion — tell us what went wrong and we will look at it properly.
4. How to request one
Write to support@inceptiondigitalgroup.com from the address on the order, or call (320) 258-2697. Include the date of payment and a sentence about what you want refunded. No form to fill in.
5. Processing time
We confirm receipt within 3 business days and approve or decline within 10 business days, with a reason if we decline. Approved refunds are returned by the original payment method. How long the money takes to appear after that depends on your bank or card issuer, typically 5 to 10 business days, and is outside our control.
6. Purchases from other retailers
If we suggest an item and you buy it from a shop, that purchase is between you and that shop. Their returns policy applies, not ours. We never take a payment on their behalf.
7. Contact
Questions about this policy: support@inceptiondigitalgroup.com or (320) 258-2697.